Policy Overview
Thank you for choosing Holax Group at holaxgroup.com, operated by Holax LTD with its registered address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, and registration number 16036148.
You can reach us via email at info@holaxgroup.com or by phone at +447482749572. Please note that we have a strict no-refund policy for all services and products purchased through our website. All transactions are considered final once completed.
Customer Responsibilities
Customers are fully responsible for their purchasing decisions on our platform. We strongly encourage you to review all information and specifications regarding the services or products you intend to purchase before deciding.
Exceptional Refund Considerations
In rare circumstances, we may consider refund requests. These circumstances may include:
- Erroneous Payments: Situations where accidental or duplicate payments have been made.
- Incorrect Payment Amount: Instances where customers are charged incorrectly due to technical or clerical errors on our part.
- Payment Using Wrong Details: Cases where evidence shows that a payment was made using incorrect details, resulting in an unsuccessful transaction.
- Non-Delivery of Service or Product: Situations where the purchased Service or product is not delivered as described for reasons within our control.
Requesting a Refund
If your situation qualifies for one of the exceptional circumstances listed above, please request a refund from our customer support team at info@holaxgroup.com. Include the following details in your request:
- Your Full Name
- Email Address Used for the Purchase
- Transaction Date
- Transaction ID or Receipt
- Detailed Explanation of the Issue
Evaluation and Conclusion
Once we receive your refund request, our team will thoroughly review the provided information. We aim to respond to all refund requests within seven (7) business days. Our decision will be based on the validity of the circumstances presented and our policies.
How to Reach Us
If you have any questions or need further clarification regarding our Refund Policy, please get in touch with our customer support team:
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Via email at info@holaxgroup.com;
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By phone at +447482749572;
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Or through the contact form provided on the website: https://holaxgroup.com.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.